FAST PULSE AI PRIVACY POLICY
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Your Privacy Matters
At FastPulseAI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services.
TABLE OF CONTENTS
Information We Collect
How We Use Your Information
Information Sharing and Disclosure
Data Security
Your Rights and Choices
Cookies and Tracking Technologies
Third-Party Services
Data Retention
Children's Privacy
International Data Transfers
California Privacy Rights
Changes to This Policy
Contact Us
1. INFORMATION WE COLLECT
1.1 Information You Provide
Account Information: Name, email address, phone number, business name, and password when you create an account
Business Information: Restaurant details, locations, menu information, operating hours, and staff information
Communication Data: Messages, feedback, support requests, and correspondence with our team
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Voice Data: Voice recordings and transcriptions from AI Employee interactions (with consent)
1.2 Information We Collect Automatically
Usage Data: Features used, pages visited, actions taken within our platform
Device Information: IP address, browser type, device type, operating system, unique device identifiers
Performance Data: System diagnostics, error reports, performance metrics
Location Data: Approximate location based on IP address
Call Analytics: Call duration, frequency, completion rates, and performance metrics
1.3 Information From Third Parties
Review Platforms: Public reviews and ratings from Google, Yelp, TripAdvisor, and other platforms
Business Directories: Publicly available business information
Integration Partners: Data from connected POS systems, reservation platforms, and other integrated services
Marketing Partners: Information from advertising and analytics partners
2. HOW WE USE YOUR INFORMATION
2.1 Service Delivery
Provide and maintain our AI Employee services
Process reservations, orders, and customer inquiries
Generate analytics and performance reports
Customize and improve service responses
Train and improve our AI models (using anonymized data)
2.2 Communication
Send service updates, alerts, and notifications
Respond to inquiries and provide customer support
Send marketing communications (with your consent)
Provide training materials and best practices
2.3 Business Operations
Process payments and manage billing
Detect and prevent fraud and abuse
Comply with legal obligations
Enforce our terms of service
Conduct research and analysis
3. INFORMATION SHARING AND DISCLOSURE
3.1 We DO NOT sell your personal information
3.2 We may share information with:
Service Providers: Third parties who help us operate our services (hosting, analytics, payment processing)
Business Partners: Integration partners with your explicit consent
Legal Requirements: When required by law, court order, or government request
Protection of Rights: To protect our rights, property, safety, or that of our users
Business Transfers: In connection with a merger, acquisition, or sale of assets
Aggregated Data: Anonymized, aggregated data that cannot identify you
4. DATA SECURITY
We implement industry-standard security measures to protect your information:
Encryption: Data encrypted in transit (TLS/SSL) and at rest
Access Controls: Role-based access and multi-factor authentication
Regular Audits: Security assessments and vulnerability testing
Incident Response: Procedures for detecting and responding to security incidents
Employee Training: Regular privacy and security training for our team
Secure Infrastructure: Cloud infrastructure with enterprise-grade security
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and provide information about the incident and recommended actions.
5. YOUR RIGHTS AND CHOICES
5.1 Your Rights Include:
Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Objection: Object to certain processing of your information
Restriction: Request limited processing of your information
Consent Withdrawal: Withdraw consent where processing is based on consent
5.2 How to Exercise Your Rights:
Access your account settings to update information
Email [email protected] with specific requests
Call us at 858-263-6832
Use the opt-out links in marketing communications
6. COOKIES AND TRACKING TECHNOLOGIES
6.1 Types of Cookies We Use:
Essential Cookies: Required for site functionality and security
Performance Cookies: Help us understand how users interact with our services
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with consent)
6.2 Managing Cookies:
Use our cookie preference center on our website
Adjust your browser settings to refuse cookies
Note: Disabling cookies may affect service functionality
7. THIRD-PARTY SERVICES
Our services integrate with third-party platforms that have their own privacy policies:
Google (Analytics, Reviews, Maps)
Payment processors (Stripe, PayPal)
Cloud services (AWS, Google Cloud)
Communication services (Twilio, SendGrid)
Review platforms (Yelp, TripAdvisor)
We recommend reviewing their privacy policies to understand their data practices.
8. DATA RETENTION
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records
Typical retention periods:
Account information: Duration of account plus 90 days
Call recordings: 90 days (unless longer retention requested)
Analytics data: 24 months
Marketing data: Until consent withdrawn
Legal/tax records: As required by law (typically 7 years)
9. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete that information promptly. If you believe we have information from a child, please contact us immediately.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including:
Standard contractual clauses approved by regulatory authorities
Ensuring recipients maintain adequate data protection
Compliance with applicable data transfer regulations
11. CALIFORNIA PRIVACY RIGHTS
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Right to know categories and specific pieces of personal information collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising privacy rights
Right to request information about data sharing with third parties
To exercise these rights, California residents can contact us using the methods described in this policy.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending email notification for significant changes
Obtaining consent where required by law
Continued use of our services after changes indicates acceptance of the updated policy.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FastPulseAI Privacy Team
📧 Email: [email protected]
📞 Phone: 858-660-3838
🌐 Websites:
ACCESSIBILITY
We are committed to making our Privacy Policy accessible to all users.
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