
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
These Terms of Service ("Terms", "Agreement") govern your access to and use of the websites, applications, products, and services (collectively, the "Services") provided by FastPulseAI Inc., a Delaware corporation ("FastPulseAI", "we", "our", "us"), including but not limited to:
FastPulseAI platform (fastpulseai.com, host.fastpulseai.com)
VibeFusion AI (vibefusion.ai)
AI Employee services
Related applications, tools, and services
BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL POLICIES REFERENCED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
Acceptance of Terms
Eligibility and Account Registration
Description of Services
User Accounts and Security
Acceptable Use Policy
AI Services and Content
Intellectual Property Rights
Payment Terms and Billing
Subscription and Cancellation
Privacy and Data Protection
Third-Party Services and Integrations
Service Level and Availability
Warranties and Disclaimers
Limitation of Liability
Indemnification
Termination and Suspension
Dispute Resolution and Arbitration
Modifications to Terms
General Provisions
Contact Information
By creating an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through prominent notice on our Services at least 30 days before taking effect. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this age requirement.
Our Services are intended for business and commercial use. You represent that you are using the Services for a legitimate business purpose.
You must provide accurate, current, and complete information during registration and maintain the accuracy of this information throughout your use of the Services.
You may not use the Services if:
You have been previously suspended or banned from our Services
You are located in a country subject to U.S. government embargo or designated as a "terrorist supporting" country
You are listed on any U.S. government list of prohibited or restricted parties
FastPulseAI provides AI-powered business automation tools and services, including:
AI Employee Services:
Voice AI for phone answering and customer interactions
Automated reservation and order taking
Customer inquiry handling and support
Multi-location management capabilities
Business Tools:
Analytics and performance reporting
Customer interaction insights
Call management and routing
Integration with business systems
Content and Marketing:
Marketing automation tools
Content generation assistance
Customer engagement solutions
We reserve the right to:
Modify, suspend, or discontinue any aspect of the Services at any time
Impose limits on certain features or restrict access to parts of the Services
Update, improve, or change features and functionality
We will provide reasonable notice of material changes that negatively impact your use of the Services.
We may offer beta, pilot, or experimental features ("Beta Features"). Beta Features are provided "as is" and may contain bugs or errors. We may discontinue Beta Features at any time without notice.
To access certain features, you must create an account by providing:
Business name and contact information
Valid email address and phone number
Payment information (for paid services)
Any additional information required for service delivery
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Implementing reasonable security measures
Restricting access to your account and devices
You must notify us immediately at [email protected] if you:
Suspect unauthorized access to your account
Become aware of any security breach
Lose access to your account credentials
You may not share your account credentials or allow others to access your account, except for authorized team members added through proper account management features.
Accounts are non-transferable. You may not sell, transfer, or assign your account to another party without our prior written consent.
You agree NOT to use our Services to:
Illegal Activities:
Violate any applicable local, state, national, or international law
Engage in fraud, money laundering, or other illegal financial activities
Violate export control or sanctions regulations
Harmful Content:
Transmit harmful, threatening, abusive, harassing, defamatory, or obscene content
Promote violence, discrimination, or illegal activities
Distribute malware, viruses, or malicious code
Engage in phishing or social engineering
Intellectual Property Violations:
Infringe on copyrights, trademarks, patents, or trade secrets
Use content you don't have the right to use
Impersonate others or misrepresent your affiliation
System Abuse:
Attempt to gain unauthorized access to our systems or networks
Interfere with or disrupt the Services or servers
Bypass security measures or access controls
Conduct security testing without written authorization
Use automated systems to access the Services in violation of our policies
Spam and Abuse:
Send unsolicited commercial communications
Use the Services for unauthorized marketing or advertising
Collect or harvest user information without consent
Create fake or misleading accounts
Competitive Activities:
Use the Services to develop competing products
Reverse engineer, decompile, or disassemble the Services
Benchmark or perform competitive analysis without permission
You agree NOT to:
Use our AI services to generate illegal, harmful, or deceptive content
Attempt to manipulate or "jailbreak" AI models
Use AI outputs to harm, defraud, or mislead others
Generate content that violates third-party rights
Train competing AI models using our Services
If you become aware of violations of these Terms, please report them to [email protected].
Violation of this Acceptable Use Policy may result in:
Warning or notice to cease activity
Temporary suspension of Services
Permanent termination of account
Legal action and reporting to authorities
Liability for damages
Our Services use artificial intelligence and machine learning technologies to provide features and generate content. You acknowledge that:
Quality and Accuracy:
AI-generated content may contain errors, inaccuracies, or inconsistencies
You are responsible for reviewing and verifying all AI outputs before use
We do not guarantee the accuracy, completeness, or suitability of AI-generated content
Voice AI Services:
Voice interactions are recorded and processed to provide Services (with your consent)
AI responses are based on training data and may not always be appropriate
You should monitor AI Employee interactions and provide feedback
Your Data:
We do NOT use your confidential business data to train general-purpose AI models
We may use anonymized, aggregated data to improve our Services
Voice recordings and interactions may be used to improve your specific AI Employee performance
Feedback:
Any feedback, suggestions, or ideas you provide may be used without compensation or attribution
You are solely responsible for:
How you use AI-generated content
Compliance with applicable laws when using AI outputs
Ensuring AI interactions with your customers are appropriate
Monitoring and supervising AI Employee performance
Any consequences resulting from AI-generated content or actions
You agree to maintain appropriate human oversight of AI systems, especially for:
Customer-facing interactions
Business decisions
Legal or compliance matters
Sensitive or high-stakes situations
All content, features, functionality, software, technology, trademarks, service marks, logos, and trade names associated with the Services (collectively, "FastPulseAI IP") are owned by FastPulseAI or our licensors and are protected by:
Copyright laws
Trademark laws
Patent laws
Trade secret laws
Other intellectual property rights
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
Access and use the Services for your internal business purposes
Download and use mobile applications on devices you own or control
Use documentation and materials we provide
This license does NOT include:
Any resale or commercial use beyond your own business operations
Distribution, public performance, or public display
Modification or creation of derivative works
Reverse engineering or attempts to extract source code
Use of data mining, robots, or similar data gathering tools
Ownership: You retain all ownership rights to content you create, upload, or generate using our Services ("Your Content"), including:
Business information and data
Customer data
Marketing materials created with our tools
Customizations and configurations
License to Us: You grant FastPulseAI a worldwide, royalty-free, non-exclusive license to:
Use, reproduce, and process Your Content to provide the Services
Make backup copies for disaster recovery
Analyze anonymized data to improve our Services
Display Your Content as necessary to deliver Services
This license terminates when you delete Your Content or terminate your account, except for:
Content shared with others (which may persist)
Anonymized data used in aggregated analytics
Backups retained per our data retention policy
Ownership of Outputs: Subject to these Terms and payment of applicable fees, you own the content generated by our AI Services based on your inputs, subject to:
Our underlying intellectual property rights in the AI models and technology
Third-party intellectual property rights
Restrictions in these Terms
No Warranty: We do not warrant that AI-generated content:
Is original or unique
Does not infringe third-party rights
Is suitable for your intended purpose
You are responsible for ensuring AI-generated content does not infringe third-party rights before use.
Any feedback, suggestions, ideas, or other information you provide about our Services becomes our property. We may use it for any purpose without obligation to you.
You may not use FastPulseAI trademarks, logos, or brand elements without our prior written consent. Authorized partners must comply with our brand guidelines.
We respect intellectual property rights. If you believe content on our Services infringes your copyright, contact us at [email protected] with:
Identification of the copyrighted work
Identification of the infringing material
Your contact information
A statement of good faith belief
A statement of accuracy under penalty of perjury
Your physical or electronic signature
Paid Services:
Certain features require payment of fees
All fees are stated in U.S. dollars unless otherwise specified
Fees are exclusive of taxes, which you are responsible for paying
Pricing:
Current pricing is available on our website and in-app
We reserve the right to change pricing with 30 days' notice
Price changes do not affect your current subscription term
Accepted Methods:
Credit cards (Visa, Mastercard, American Express, Discover)
Debit cards
ACH bank transfers (for qualified accounts)
Other methods as we may offer
Payment Processing:
Payments are processed by third-party providers (e.g., Stripe)
You authorize us to charge your payment method for all fees
You must provide accurate and complete billing information
Subscription Billing:
Monthly subscriptions: Charged on the same day each month
Annual subscriptions: Charged annually on the anniversary date
Usage-based fees: Charged monthly in arrears
Automatic Renewal:
Subscriptions automatically renew unless cancelled
You will be charged at the then-current rate
We will notify you before renewal if prices have changed
If payment fails:
We will attempt to re-charge your payment method
You will be notified of the failed payment
Services may be suspended after 5 days of non-payment
Account may be terminated after 15 days of non-payment
You remain responsible for all unpaid fees plus collection costs
General Policy:
All fees are non-refundable except as required by law or as stated herein
We do not provide refunds for partial months or unused services
Setup fees and onboarding fees are non-refundable
Exceptions:
If we discontinue Services without offering a replacement
If required by applicable consumer protection laws
If we fail to provide Services due to our fault
At our sole discretion on a case-by-case basis
Refund Requests:
Must be submitted within 30 days of the charge
Send requests to [email protected]
Include order details and reason for request
You are responsible for all applicable taxes, including:
Sales tax
Use tax
Value-added tax (VAT)
Goods and services tax (GST)
If we are required to collect taxes, they will be added to your invoice. You must provide any tax exemption certificates before charges are incurred.
Billing Disputes:
Must be raised within 30 days of the charge
Contact [email protected] with details
We will investigate and respond within 15 business days
Undisputed amounts remain due and payable
Chargebacks:
Initiating a chargeback may result in immediate account suspension
You must contact us before filing a chargeback
We may permanently terminate accounts with fraudulent chargebacks
We offer various subscription tiers with different features and pricing. Plan details are available on our website.
How to Cancel:
Cancel through your account settings
Email [email protected]
Call 858-660-3838
Effective Date:
Cancellation takes effect at the end of your current billing period
You maintain access until the end of the paid period
No refunds for the current billing period
Data After Cancellation:
You have 30 days to export your data after cancellation
After 30 days, Your Content may be deleted per our retention policy
You may request data export at [email protected]
Trial Period:
Free trials may be offered for specified periods
Credit card required for trials (no charge during trial)
Automatically converts to paid subscription unless cancelled
Cancel anytime during trial to avoid charges
Trial Limitations:
One free trial per customer
We may limit trial features or usage
We reserve the right to refuse or terminate trials
Plan Changes:
Upgrades take effect immediately
Downgrades take effect at the next billing cycle
Prorated credits may be applied at our discretion
Feature Access:
Downgrading may result in loss of features or data
You are responsible for backing up data before downgrading
Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at fastpulseai.com/privacy.
Your Responsibilities:
You retain ownership of customer data you collect
You must have legal basis to collect and use customer data
You must provide appropriate privacy notices to your customers
You are responsible for compliance with privacy laws (GDPR, CCPA, etc.)
Our Role:
We process customer data only on your instructions
We implement appropriate security measures
We act as a data processor (not controller) for customer data
We comply with applicable data protection regulations
For customers subject to GDPR or similar regulations, our Data Processing Agreement is available upon request at [email protected].
We implement reasonable security measures, but you acknowledge that:
No system is completely secure
You are responsible for your own security practices
You should implement appropriate access controls
You should regularly back up critical data
In the event of a data breach affecting your data:
We will notify you within 72 hours of discovery
We will provide details about the breach and our response
We will cooperate with your breach notification obligations
You remain responsible for notifying affected individuals as required by law
Our Services may integrate with third-party services, including:
POS systems
Reservation platforms
Payment processors
Review platforms (Google, Yelp, TripAdvisor)
Communication services
Your Responsibility:
You are responsible for compliance with third-party terms of service
You must obtain necessary permissions and licenses
You must maintain active accounts with third-party services
Integration issues with third-party services are outside our control
The Services may display or link to third-party content. We:
Do not endorse third-party content
Are not responsible for third-party content accuracy
Are not liable for damages from third-party content
May remove third-party links at any time
Use of third-party services is subject to their respective terms and policies. You should review these before using integrations.
We strive to maintain 99.5% uptime for our Services, excluding scheduled maintenance and events beyond our control.
We will perform maintenance during off-peak hours when possible
We will provide at least 48 hours notice for scheduled maintenance
Emergency maintenance may be performed without notice
We do not guarantee:
Uninterrupted or error-free operation
Availability of specific features
Compatibility with all systems or devices
Specific performance metrics
Support Channels:
Email: [email protected]
Phone: 858-660-3838 (business hours)
In-app support chat
Response Times:
Standard support: 24-48 hours
Premium support: Options available for enterprise customers
We warrant that the Services will substantially conform to our published documentation under normal use.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, INCLUDING:
Implied Warranties:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
QUIET ENJOYMENT
No Guarantees:
We do not warrant error-free or uninterrupted service
We do not warrant security of data transmission
We do not warrant accuracy of AI-generated content
We do not warrant compatibility with your systems
We do not warrant specific results or outcomes
AI Services:
May produce inaccurate, incomplete, or inappropriate outputs
Require human review and oversight
Should not be solely relied upon for critical decisions
May reflect biases in training data
Are not substitutes for professional advice
We are not responsible for:
Third-party service availability or performance
Third-party data accuracy
Actions of your customers or end-users
Integration compatibility issues
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FASTPULSEAI SHALL NOT BE LIABLE FOR:
Excluded Damages:
INDIRECT DAMAGES
INCIDENTAL DAMAGES
SPECIAL DAMAGES
CONSEQUENTIAL DAMAGES
PUNITIVE DAMAGES
LOST PROFITS
LOST REVENUE
LOST DATA
BUSINESS INTERRUPTION
LOSS OF GOODWILL
This limitation applies regardless of:
The legal theory (contract, tort, negligence, strict liability, etc.)
Whether we were advised of the possibility of such damages
Whether other remedies fail of their essential purpose
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:
$500, OR
THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
The limitations above do NOT apply to:
Our gross negligence or willful misconduct
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Violations of applicable consumer protection laws
Other liabilities that cannot be excluded by law
The limitations in this section reflect an allocation of risk between us and you. The pricing of our Services reflects this allocation of risk and limitation of liability.
You agree to indemnify, defend, and hold harmless FastPulseAI, our affiliates, and our respective officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
Your use or misuse of the Services
Your violation of these Terms
Your violation of any applicable laws or regulations
Your violation of third-party rights, including intellectual property rights
Your Content or data you provide
Your customer interactions or business practices
Negligence or willful misconduct by you or your employees
Notice:
We will notify you of any claim subject to indemnification
You will have the right to control the defense with our approval
We may participate in defense at our expense
You may not settle without our consent if it affects our rights
Cooperation:
You will cooperate with us in the defense
You will not make admissions without our consent
You will keep us informed of developments
You may terminate your account at any time by:
Cancelling through account settings
Contacting [email protected]
Following cancellation procedures in Section 9
We may terminate or suspend your access to the Services immediately, without prior notice, if:
Cause for Termination:
You breach these Terms
You violate our Acceptable Use Policy
Your account is inactive for 12+ months
Payment fails and remains unpaid
We believe termination is necessary to prevent harm
Required by law or court order
You engage in fraudulent or illegal activity
Process:
We will attempt to notify you via email
We will provide reason for termination when possible
Immediate termination without notice in severe cases
Upon termination:
Access:
Your right to access the Services immediately ceases
Outstanding fees become immediately due
You must cease all use of the Services
Data:
You have 30 days to export Your Content
We may delete Your Content after 30 days
Certain data may be retained per legal requirements
Anonymized data may be retained permanently
Survival:
Sections that by nature should survive will remain in effect
Including: Intellectual Property, Payment Terms, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution
We may suspend (rather than terminate) your account for:
Non-payment (until payment is received)
Investigation of potential violations
Suspected security issues
At your request
During suspension:
You cannot access the Services
Your data is retained
Fees continue to accrue for paid subscriptions
Services resume after the issue is resolved
Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within 60 days.
If informal resolution fails, you agree that disputes will be resolved by binding arbitration rather than in court, except:
Small claims court actions (under $10,000)
Intellectual property disputes
Injunctive or equitable relief
Arbitration Rules:
Administered by American Arbitration Association (AAA)
Under AAA's Commercial Arbitration Rules
One arbitrator selected per AAA rules
Location: San Diego, California or mutually agreed location
Federal Arbitration Act governs
Arbitration Process:
Arbitrator's decision is final and binding
Judgment may be entered in any competent court
Each party bears their own costs and fees unless law requires otherwise
Discovery may be limited compared to court proceedings
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Either party may seek relief in court for:
Intellectual property infringement
Misappropriation of trade secrets
Violations of Computer Fraud and Abuse Act
Injunctive or equitable relief
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
For disputes not subject to arbitration, you consent to exclusive jurisdiction in state and federal courts located in San Diego County, California.
We reserve the right to modify these Terms at any time in our sole discretion.
Material Changes:
We will provide at least 30 days notice via email
Notice will be posted on our website
Notice may appear in the Services
Effective date will be clearly stated
Non-Material Changes:
May take effect immediately
Will be posted with updated "Last Updated" date
Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.
If you do not agree to modified Terms:
You must stop using the Services
You should cancel your account before changes take effect
No refunds for remaining subscription periods
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and FastPulseAI regarding the Services.
If any provision of these Terms is found to be invalid or unenforceable:
That provision will be limited or eliminated to the minimum extent necessary
The remaining provisions will remain in full force and effect
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
By You:
You may not assign or transfer these Terms without our written consent
Any attempted assignment without consent is void
By Us:
We may assign these Terms without restriction
Including in connection with a merger, acquisition, or sale of assets
We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including:
Natural disasters
War or terrorism
Government actions or restrictions
Strikes or labor disputes
Internet or telecommunications failures
Third-party service failures
Pandemics or public health emergencies
These Terms are for the benefit of you and FastPulseAI only. No other person or entity has rights under these Terms.
These Terms do not create a partnership, joint venture, employment, or agency relationship between you and FastPulseAI.
To You:
Notices will be sent to the email address associated with your account
Notices are effective when sent
You must maintain a current email address
To Us:
Legal notices must be sent to: [email protected]
Or by mail to: FastPulseAI Inc., [Physical Address]
The Services may be subject to U.S. export control laws and regulations. You agree to comply with all applicable export laws and not to export, re-export, or transfer the Services to prohibited countries or persons.
If you are a U.S. government entity, the Services are "commercial items" as defined in FAR 2.101, and use is subject to the rights and restrictions described in these Terms.
Headings are for convenience only
"Including" means "including without limitation"
"Or" is not exclusive
"Days" means calendar days unless otherwise specified
Provisions that by their nature should survive termination will survive, including: payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute resolution.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FastPulseAI Privacy Team
📧 Email: [email protected]
📞 Phone: 858-660-3838
🌐 Websites:
BY CLICKING "I AGREE", CREATING AN ACCOUNT, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
© 2025 FAST PULSE AI LLC. All rights reserved.